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Need help now?
999 Emergency
Chest pain, struggling to breathe, signs of a stroke, heavy bleeding, collapse, or someone seriously ill or injured.
When to call 999111 Urgent, or we are closed
Need help today and can't reach us, or it's evening, weekend or a bank holiday. Online for age 5 and over; call 111 for under-5s.
Use NHS 111 onlineRx Pharmacy First
Pharmacists can treat sore throat, earache, sinusitis, impetigo, infected bites, shingles and urine infections in women, without a GP appointment.
What they can treatWho do I see?
Type a problem to find the best person to help.
| Problem | Who | Notes |
|---|---|---|
| Coughs, colds, flu-like illness | Pharmacist | See a GP if a cough lasts more than 3 weeks |
| Sore throat (age 5+) | Pharmacist | Pharmacy First |
| Earache (age 1–17) | Pharmacist | Pharmacy First |
| Sinusitis (age 12+) | Pharmacist | Pharmacy First |
| Urine infection (women 16–64) | Pharmacist | Pharmacy First; others contact us |
| Impetigo, infected insect bite | Pharmacist | Pharmacy First |
| Shingles (age 18+) | Pharmacist | Pharmacy First |
| Athlete's foot, fungal infection, verruca, warts | Pharmacist | GP if it doesn't clear |
| Cold sores, mouth ulcers | Pharmacist | Dentist for tooth problems |
| Constipation, piles, indigestion, wind | Pharmacist | GP if it lasts more than a week |
| Diarrhoea or vomiting | Pharmacist | GP if severe or not improving |
| Hay fever, allergies, threadworms, head lice | Pharmacist | |
| Sprains, neck or back pain | Pharmacist | Physiotherapy self-referral; GP after 7 days |
| Ear wax | Pharmacist | Ear drops first; then our nurse |
| Emergency contraception | Pharmacist | Or sexual health clinic, or us |
| Styes, red or sore eyes | Optician | Sudden loss of vision: A&E |
| Toothache, dental swelling | Dentist | No dentist: call 111 |
| Sexually transmitted infections | Sexual health clinic | Or contact us |
| Alcohol or drug worries | Self-referral services | Or talk to us |
| Blood tests, dressings, injections | Practice nurse or HCA | By appointment |
| Flu, shingles, pneumonia vaccines | Practice nurse or HCA | We usually invite you |
| Cervical screening | Practice nurse | Book online when invited |
| Diabetes, asthma, heart reviews | Practice nurse | By invitation |
| Medication reviews | Pharmacist or GP | |
| Anxiety, low mood, panic attacks | GP or mental health practitioner | Crisis: NHS 111, option 2 |
| Headaches, period problems, tiredness | GP | Use MARA or phone |
| Tummy pain | GP | Severe pain: 111 or 999 |
| Chest pain, severe breathlessness | 999 / A&E | Don't wait |
| Severe asthma attack | 999 / A&E | |
| Insurance reports, letters | Reception or MARA | Fees may apply |
| Housing support letters | We don't usually provide these | Shelter can help |
No match. Try another word, ask MARA, or phone us.
Guidance only. If you're worried, contact us or NHS 111. Find services near you
Mental health support
If you or someone else is in danger right now, call 999. For urgent mental health help, call 111 and choose the mental health option.
Samaritans
Any time, day or night: 116 123
Shout
Text SHOUT to 85258, any time
CALM
For anyone who's struggling: 0800 58 58 58, 5pm to midnight
Papyrus HOPELINE247
For under-35s and worried others: 0800 068 4141
Mind · YoungMinds · Every Mind Matters
Health checks you can do at home
Are you a carer?
If you look after someone, tell us: we can note it on your record, offer flu vaccination and point you to support. NHS support for carers · Carers UK