Making a complaint

How to complain

1. Talk to us: speak to the person concerned or ask for the reception supervisor.
2. Write to us as soon as you can, ideally within a few days and no later than 12 months after the event (or after you found out about it). Address it to Sharon O'Brien-Rocks or Sharna Collins at the practice, or email lscicb-mb.bemcpatient@nhs.net.
3. Give details: what happened, when and where, and anyone involved.

Complaint form

Complaining for someone else

Because of confidentiality we need the patient's written consent. If they can't give consent because of illness or injury, explain why in your letter and we'll still look into it.

If you're not satisfied